SMS Messaging for Water Utilities
Reach Customers Faster. Respond Smarter. Save More Water
Discover how Water Utilities are transforming customer service and operations with real-time text messaging. From leak alerts and outage notifications to payment reminders and crew updates, utilities are using SMS to reach customers faster, reduce call volume, and streamline field operations.
Why Text Messaging for Utilities?
Your customers expect timely, reliable updates—and your team deserves tools that deliver. Whether it's an emergency or a scheduled service, traditional communication methods like door hangers or phone calls just can’t keep up.
TextPower SmartAlerts® empowers water utilities to:
🚨 Send real-time alerts during outages, leaks, or boil water advisories
💡 Replace door hangers with instant digital updates
💧 Detect leaks early and prevent water loss
📆 Automate reminders for payments, appointments, or inspections
👷♂️ Improve field crew communication and response times
Text Messages To Reach Everyone Fast
"While others just send courtesy notices after the fact, we relied on TextPower to get the messages through."
What Can You Do with SmartAlerts®?
Event-Driven Notifications
✔ Boil water advisories
✔ High-usage and leak alerts
✔ Payment and disconnect notices
✔ Emergency or disaster alerts
Planned Service Updates
✔ Hydrant flush notifications
✔ Conservation campaigns
✔ Pipe inspection or scheduled maintenance updates
Internal Workforce Tools
✔ Crew call-outs and job updates
✔ SCADA-triggered alerts
✔ Emergency all-staff texts
How It Works
🔌 Reach More Customers
Connect with more people than email or social media—text messages have the highest open and response rates.
📞 Reduce Phone Calls
Proactive text messaging keeps customers informed and significantly lowers inbound call volume.
🗂️ Conversation History
Track and review 2-way texting records to resolve issues quickly and keep teams aligned.
Don’t Let Outdated Methods Drain Your Resources
Start delivering the instant, proactive communication your customers expect. Learn how SMS can reduce call volume, increase satisfaction, and optimize operations.